Privacy Policy
Privacy Policy – Heater.lk
At Heater.lk, we value your privacy and security. Protecting your personal information is a top priority, and we are committed to maintaining the trust you place in us when shopping for water heaters, bathware accessories, and related solutions.
This Privacy Policy explains how we collect, use, and protect your information when you use our website or purchase products from us.
1. Information We Collect
When you interact with Heater.lk, we may collect the following information:
Personal Information: Name, email address, phone number, billing and shipping address.
Payment Details: Payment information for order processing (securely handled via SSL encryption).
Website Usage Data: Information about how you use our website, such as pages visited and products viewed.
2. How We Use Your Information
We use your data to provide better service and a seamless shopping experience:
To process and deliver orders accurately and on time.
To provide customer support and handle inquiries, refunds, or exchanges.
To personalize your experience, offering relevant products and promotions.
To improve our website and services based on user behavior.
3. Data Security
SSL Encryption: All online transactions are secured using SSL technology to prevent unauthorized access.
Restricted Access: Only authorized personnel have access to your personal information.
Data Protection: We never sell, trade, or share your personal data with third parties.
4. Cookies and Tracking
We use cookies to enhance website functionality and user experience.
Cookies may track preferences, shopping cart items, and site usage.
You can choose to disable cookies in your browser, though this may limit some website functionality.
5. Third-Party Services
We may use third-party services for payment processing, logistics, and analytics.
These third parties are strictly controlled and must comply with data protection standards.
6. Your Rights
You have the right to access, correct, or request deletion of your personal information.
You can opt-out of marketing communications at any time.
Contact us to exercise your privacy rights via our hotline or email.
7. Contact Us
If you have any questions or concerns regarding your privacy or data protection, please contact us:
Hotline: 076 47 47 322
Email: info@heater.lk
Address: No 13, Panideniya, Peradeniya, Kandy, Sri Lanka
Our Commitment
At Heater.lk, we are committed to protecting your privacy and ensuring a safe, secure, and trustworthy shopping experience. Your personal information is in safe hands, and we continuously work to uphold the highest standards of data protection.
